Privacy Policy

Kondody Concrete (“Kondody Concrete”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit www.kondodyconcrete.com (the “Website”) or contact us through it, how we use that information, and the choices you have.

By using the Website or submitting your details to us, you agree to the practices described in this policy.

1. Who we are

Kondody Concrete is a ready-mix concrete (RMC) manufacturer and supplier with plants at Kottayam, Thodupuzha, Cherthala and Kanjirappally, Kerala, India. We are responsible for the personal information you share with us through the Website.

• Registered name: [Registered company name]
• Registered address: [Full postal address]
• Email: sales@kondodyconcrete.com
• Phone: +91 92077 44901

2. Information we collect

We collect only the information we need to understand your concrete requirements and get back to you.

Information you give us

When you fill in a “Get a Quote”, “Request an Estimate”, “Request a Plant Visit”, callback, careers or contact form, or reach us by WhatsApp, chatbot, phone or email, we may collect:

• Your name
• Phone number and/or WhatsApp number
• Email address
• Company or organisation name (if applicable)
• Project or site location
• Project details such as concrete grade, quantity, required date, type of construction and any message you send
• For job applications: your CV and the details in it

Information collected automatically

When you browse the Website, some technical information is collected automatically, such as your IP address, browser and device type, pages visited, time spent on pages and the referring website. This is collected through cookies and similar technologies (see Section 8) and is used in aggregate to understand how the Website is used.

3. Information we do not collect

• We do not collect any payment information. The Website does not process payments or online transactions, and we never ask for credit/debit card numbers, bank account details, UPI IDs or similar financial information through the Website.
• We do not ask for sensitive personal information such as passwords, health information or government ID numbers. Please do not include such information in forms, chats or messages.

If anyone claiming to represent Kondody Concrete asks you for payment details through the Website, a chat or an unsolicited message, please do not share them and contact us directly using the details in Section 15.

4. How we use your information

We use the information you provide to:

• Contact you about your enquiry by phone, WhatsApp, SMS or email
• Understand your project requirements and recommend suitable concrete grades, special concretes and services
• Prepare and share quotations and estimates
• Arrange plant visits, site visits, technical consultations or deliveries you have asked about
• Follow up on your enquiry and provide customer support
• Assess job applications
• Improve our Website, products and services
• Comply with applicable laws and respond to lawful requests from authorities

We do not use your information for purposes unrelated to your enquiry or our business relationship with you.

5. Your consent

By submitting a form, starting a chat or messaging us, you consent to us using your information for the purposes in Section 4. You may withdraw consent at any time by contacting us (Section 15). Withdrawing consent does not affect anything we did before you withdrew it, but we may no longer be able to respond to your enquiry.

6. How we share your information

We do not sell, rent or trade your personal information.

We share your information only in these limited cases:

• Service providers: trusted third parties who help us run the Website and manage enquiries, such as hosting, form-handling, CRM, WhatsApp Business messaging, chatbot and analytics providers. They may use your information only to provide services to us.
• Our team: sales, technical and plant staff at our plants who need it to respond to you.
• Legal requirements: when required by law, court order or a government authority, or to protect our rights, property or safety, or that of others.
• Business transfer: if our business is merged, acquired or restructured, your information may be transferred as part of that process, subject to this policy.

7. Third-party services and links

The Website may use or link to third-party services such as WhatsApp, Google Maps, YouTube and social media platforms. When you use them, their own privacy policies apply. We are not responsible for the content or privacy practices of third-party websites or services.

8. Cookies

Cookies are small text files stored on your device. We use them to:

• Keep the Website working properly
• Remember your preferences
• Understand how visitors use the Website (for example, through Google Analytics) so we can improve it

You can block or delete cookies in your browser settings. Some parts of the Website may not work as intended if cookies are disabled.

9. How long we keep your information

We keep your information only as long as needed to respond to your enquiry, maintain our business relationship with you and meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it securely.

10. How we protect your information

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration, including secure (HTTPS) connections and restricted access to enquiry data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have the right to:

• Ask what personal information we hold about you and how we use it
• Ask us to correct or update inaccurate or incomplete information
• Ask us to delete your information, where we are not legally required to keep it
• Withdraw your consent
• Raise a grievance about how your information is handled

To exercise any of these rights, contact us using the details in Section 15. We will respond within a reasonable time.

12. Marketing communications

We may occasionally send you information about our products, services or offers if you have shown interest in them. You can opt out at any time by replying “STOP” on WhatsApp/SMS, using the unsubscribe link in an email, or contacting us directly.

13. Children’s privacy

The Website is meant for businesses and adults seeking construction materials. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Changes take effect when posted on this page.

15. Contact us / Grievance Officer

If you have questions, requests or complaints about this Privacy Policy or how we handle your information, please contact:

Grievance Officer: [Name]

Company: Kondody Concrete

Address: [Full postal address]

Email: sales@kondodyconcrete.com

Phone: +91 92077 44901

We aim to acknowledge grievances promptly and resolve them within a reasonable time.